A Customer Market Approach
ResearchPosted on rand.org 2013Published in: Reforming the Postal Sector in the Face of Electronic Competition. Advances in Regulatory Economics (Cheltenham, United Kingdom : Edward Elgar, 2013), Chapter 16, p. 226-240
Advances in technology are blurring the boundary between the delivery of communication via physical and electronic means. In an increasingly technology-focused world, demand for traditional postal services is steadily shrinking.
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